Computer Assisted Telephone Interview (CATI) Facilities
Our telephone research data collection system uses the latest computer assisted telephone interview technology suitable for conducting small to large scale projects.
Facilities
- 17 interviewer stations
- Enterprise class SPSS Dimensions™ survey research applications
- Phones are equipped with rapid dialers to improve calling efficiency
Resources
- 40+ interviewers
- Bilingual capabilities (Spanish; Chinese - planned)
Quality Control
- Our Interviewer Supervisors train interviewing staff, monitor interviewers work and provide immediate feedback to interviewers after each live listen in.
- Fully trained interview staff with customized training to meet project-specific needs.
- All staff are IRB compliant with full NIH certification.
- Full monitoring systems which allow interviewing supervisors to carry out quality control activities.
- Interviewer Supervisors conduct survey validation for each project as part of our quality control effort.
- The system allows multiple interviews to be observed simultaneously.
- Supervisors are not only able to listen to live interviews but also can see the actual data entry of each interviewer as they conduct the interviews.
- Interviewers are monitored on how they code the result call – to ensure that each piece of sample is coded appropriately.
- Interviews are observed to ensure each interview is conducted in an accurate and unbiased manner.
- Interviewers are evaluated on their survey participant recruiting techniques, interviewing techniques, professionalism, and data entry accuracy.
Contact ISSR
For more information, please contact at 480.965.5030